Submit a Support Ticket
Please include important details such as property name and unit number.
Where do I go to pay my rent?
Every property management company has their own unique Aptexx URL that you can visit to make a payment, access your portal, or maybe even submit a maintenance request if they have that feature enabled. Please contact your property manager directly to inquire which website URL you should use to make a payment.
Why can’t I find myself in the search results?
If you have made a payment in the past with Aptexx, your profile has already been claimed and will no longer be displayed in the search results. You need to log into Aptexx with the email address you used to make your first payment. If you received an email payment receipt, there will be a link at the bottom of the email that you can use to login.
I can’t remember my user ID, what is it?
Your user ID is your email address that you used the first time you made a payment. If you received an email payment receipt, there will be a link at the bottom of the email that you can use to login.
Is my payment information secure?
The short answer is, yes! Our experienced team of digital payment security professionals helps us ensure Aptexx (also Aptx) meets or exceeds every digital payment security standard available.
Can I create a scheduled payment?
Yes, once logged into Aptexx. Select “Schedule Payments”, then “New Scheduled Payment.”
How do I get the Aptexx app?
First, Register your Aptexx account. Your property will have a unique URL to do this. Then, download the Aptexx App from the App Store or Google Play Store to access your portal.