Residents

Need some help?

 

 

 

 

 

 

 

 

 

 

 

Need Some Help?

We've got your back.

Help.

 

Where do I go to pay my rent?

Every property management company has their own unique Aptexx URL that you can visit to make a payment, access your portal, or maybe even submit a maintenance request if they have that feature enabled. Please contact your property manager directly to inquire which website URL you should use to make a payment.

 

Why can’t I find myself in the search results?

If you have made a payment in the past with Aptexx, your profile has already been claimed and will no longer be displayed in the search results. You need to log into Aptexx with the email address you used to make your first payment. If you received an email payment receipt, there will be a link at the bottom of the email that you can use to login.

 

I can’t remember my user ID, what is it?

Your user ID is your email address that you used the first time you made a payment. If you received an email payment receipt, there will be a link at the bottom of the email that you can use to login.

 

Is my payment information secure?

The short answer is, yes! Our experienced team of digital payment security professionals helps us ensure Aptexx (also Aptx) meets or exceeds every digital payment security standard available.

Still Looking for Answers?

Your best source of help is your property management team, but if they aren’t available at the moment, be sure and check out our resident help library.

Get More Help

Contact.

Still need some help? Please submit a ticket.

Important: To dispute a charge or fee you must contact your community’s management team directly. Submissions to this form do not in any way substitute any obligations on your part to fully pay your rent on time. The best way to get support in paying your rent is always to contact your community directly.