This is so big, it got its own blog post! Essentially, we made it easier than ever to dispute a chargeback by making it so you can upload and send documents to the card processor directly through the Aptexx interface, instead of all that email back & forth. Don’t forget to subscribe to the chargeback notification emails!
Let’s face it, typos happen. Normally, they’re not an issue! But they’re really time consuming and expensive when a resident puts the wrong routing number in when making an eCheck/ACH payment. Working with the ABA, we implemented new checks to help your residents ensure they enter the correct payment information the first time.
Now you can download a PDF of your conversation history with an individual resident! This will make it a lot easier to update resident files in the unfortunate event that you ever need to take a resident to collections or court.
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