This is so big, it got its own blog post! Essentially, we made it easier than ever to dispute a chargeback by making it so you can upload and send documents to the card processor directly through the Aptexx interface, instead of all that email back & forth. Don’t forget to subscribe to the chargeback notification emails!
Let’s face it, typos happen. Normally, they’re not an issue! But they’re really time consuming and expensive when a resident puts the wrong routing number in when making an eCheck/ACH payment. Working with the ABA, we implemented new checks to help your residents ensure they enter the correct payment information the first time.
Now you can download a PDF of your conversation history with an individual resident! This will make it a lot easier to update resident files in the unfortunate event that you ever need to take a resident to collections or court.
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Are you a property owner, landlord or property manager interested in one of our services? Please use the form below.
Please use the form below.
Important: To dispute a charge or fee you must contact your community’s management team directly. Submissions to this form do not in any way substitute any obligations on your part to fully pay your rent on time. The best way to get support in paying your rent is always to contact your community directly.