This is so big, it got its own blog post! Essentially, we made it easier than ever to dispute a chargeback by making it so you can upload and send documents to the card processor directly through the Aptexx interface, instead of all that email back & forth. Don’t forget to subscribe to the chargeback notification emails!
Let’s face it, typos happen. Normally, they’re not an issue! But they’re really time consuming and expensive when a resident puts the wrong routing number in when making an eCheck/ACH payment. Working with the ABA, we implemented new checks to help your residents ensure they enter the correct payment information the first time.
Now you can download a PDF of your conversation history with an individual resident! This will make it a lot easier to update resident files in the unfortunate event that you ever need to take a resident to collections or court.
Just fill in a few details. We'll take care of the rest.
Important: if you're a resident, please review our help page for residents. Submitting this form does not in any way constitute an attempt to pay your rent, or, any other balance you may owe. The best way to receive support is to contact your community manager directly.
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