Important! Bank Account Access Setup Changes
Previously, bank account access was managed on a per-person basis, making setting up a new user time consuming if they needed access to deposit information. We’ve changed that so that bank account access is now tied to account access. If a user has access to an account, they will also have access to the corresponding bank account negating the need for a separate access. This has gone into effect and does not require any changes on your part.
The Account Number component has been added to the Payment workflow. This increases visibility into the account on behalf of which the user is about to make a payment. This is particularly useful for users with multiple accounts, who may be renting multiple apartments, or may have previous accounts.
We made it possible to add internal notes to each survey response you receive. This is designed to help your team coordinate on follow-up, and document how customer service situations were handled by on-site staff. This is the first step towards some additional enhancements coming soon to Surveys that we are really excited about!
Just fill in a few details. We'll take care of the rest.
Important: if you're a resident, please review our help page for residents. Submitting this form does not in any way constitute an attempt to pay your rent, or, any other balance you may owe. The best way to receive support is to contact your community manager directly.
Looking for support? Trying to pay your rent? Don't use this form! Click here instead.