Important! Bank Account Access Setup Changes
Previously, bank account access was managed on a per-person basis, making setting up a new user time consuming if they needed access to deposit information. We’ve changed that so that bank account access is now tied to account access. If a user has access to an account, they will also have access to the corresponding bank account negating the need for a separate access. This has gone into effect and does not require any changes on your part.
The Account Number component has been added to the Payment workflow. This increases visibility into the account on behalf of which the user is about to make a payment. This is particularly useful for users with multiple accounts, who may be renting multiple apartments, or may have previous accounts.
We made it possible to add internal notes to each survey response you receive. This is designed to help your team coordinate on follow-up, and document how customer service situations were handled by on-site staff. This is the first step towards some additional enhancements coming soon to Surveys that we are really excited about!
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Important: To dispute a charge or fee you must contact your community’s management team directly. Submissions to this form do not in any way substitute any obligations on your part to fully pay your rent on time. The best way to get support in paying your rent is always to contact your community directly.