Our new Executive Dashboard shows a simple, overall satisfaction widget instead of just the general results. This should give you a better overall picture of your communities’ survey results.
We made continued enhancements to our integrations with Yardi, ResMan, and MRI Property Management Software platforms. We don’t just integrate, we partner.
Now you can quickly and easily send group messages directly from the People and Transactions reports.
For those sending surveys manually, we now automatically block duplicate survey sending to residents on a rolling 30-day basis. This will help you keep from over-surveying residents.
We’ve added more functionality on the Resident Profile page. Now you can easily accept payments and submit work orders for residents, directly from the Resident Profile Page.
With great power comes great responsibility. We added more controls to help ensure that group texting is used responsibly. Whenever group texting is not used responsibly, it results in residents unsubscribing. Our simple controls make it easy for your management team to understand what the best medium is for different messages in different scenarios.
Now you can easily sort lists! Simply click on the column header you want to sort. If its sortable it will be blue, and will update the list after you click it!
We updated our permission capabilities in order to allow administrators in supervisory roles better control over which users can take in person payments through the Create Payment permission. We also updated permissions involving messaging, group messaging, surveys, and reporting. Permissions are very powerful, so be sure to talk to one of our customer success reps if you have any questions.
Sometimes our residents setup scheduled payments, and then forget how to edit or delete them in their resident profile, and then get upset when they go through. We’ve made it easier for you to troubleshoot this by enhancing the details you can see about a scheduled payment, and also remove them if appropriate. This functionality is subject to permissions!
We now have a dedicated page for every maintenance request. We will include a link to this profile in any notifications sent to Admins about new or updated maintenance requests. In the near future we will populate this link into your PMS, where supported by our integration partners.
Depending on your integration and service level, we can now offer more ways for users to find their account when they first register. This will help with initial roll-outs!
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Please use the form below.
Important: To dispute a charge or fee you must contact your community’s management team directly. Submissions to this form do not in any way substitute any obligations on your part to fully pay your rent on time. The best way to get support in paying your rent is always to contact your community directly.